Refund Policy
RETURN OR REFUND REQUESTS WILL BE CONSIDERED UNDER THE FOLLOWING CONDITIONS:
1.
FOR DAMAGED ITEMS
If
you receive a damaged item from Bhuvinam, please follow these steps for
resolution:
·
What
to Provide:
·
Two
clear photographs showing the damage
·
Pictures
of the outer packaging
·
The
order number
·
A
snapshot of the invoice related to the damaged item
·
Response
Time:
·
Our
team will respond within 48 hours after receiving your complaint.
· Once verified, we will dispatch a replacement product without delay, if you prefer a refund instead of a replacement, it will be processed within 5–7 business days after we receive and verify the required proof.
Note: Refunds will not be issued for missing items.
2.
FOR MISSING ITEMS
If
your order from Bhuvinam is delivered with a missing product, kindly proceed as
follows:
·
Action
Required:
·
Notify
us within 5 days of receiving the delivery by emailing info@bhuvinam.com
·
Include
in Your Email:
·
Your
order ID
·
A
clear explanation of the missing item
·
Supporting
proof such as photos of the packaging and invoice
·
Response
Time:
·
We’ll
get back to you within 48 hours of your notification.
·
Resolution:
· Once the issue is confirmed, the missing item will be sent to you as quickly as possible.
Note: Refunds for missing items are not applicable.
3.
FOR SPOILED PRODUCTS
If
you encounter a spoiled product in your delivery from Bhuvinam, here’s how you
can report it:
·
Steps
to Follow:
·
Send
an email to info@bhuvinam.com within 7 days of receiving the product.
·
Information
Needed:
·
Two
clear images showing the spoiled condition
·
Images
of the outer packaging
·
Response
Time:
·
You
can expect a reply within 48 hours after we receive your report.
·
Investigation
and Resolution:
·
After
evaluating the case, if necessary, a replacement or refund will be arranged.
Refunds, if applicable, will be processed within 5–7 business days after
confirmation and proof submission.
Important Note:
Since
our items are crafted from natural ingredients in small batches, minor
differences in color, smell, taste, or texture are normal and will not qualify
for returns or refunds.
We are committed to resolving any genuine issues swiftly and appreciate your patience and understanding.
Thankyou for trusting Bhuvinam.
